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United States

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Free standard shipping over £100

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Everything about our store policies, in one place.

Shipping

Shipping methods and times

We ship throughout the UK through DHL Express. Deliveries typically arrive within 5-8 business days of your order date.

Shipping costs

Shipping is free for orders over £100. For orders under £100, shipping fees will be added based on the product type, quantity, and destination.

How to track your order

Once your order is handed off to the courier, you'll receive an email with the tracking number. You can then use this number on the DHL website to monitor the status of your shipment.

Returns

Return policy

Consumers may return undamaged, unused products within 14 business days of delivery. Please note that used or damaged items are ineligible for return. To request your return label, fill out the form below.

Refunds will be issued within 14 days of notification that the right of withdrawal has been exercised, per the Terms and Conditions. We reserve the right to withhold reimbursement until the returned products have been received.

Payments

Accepted payment methods

PayPal, PayPal Checkout, credit card (Visa, Mastercard, American Express, Discover), Apple Pay and Google Pay.

VAT

All prices on the website include value-added tax (VAT). Customers outside of Europe may be able to deduct the VAT by providing their VAT registration number and company details during checkout.

Warranty

Warranty policy

Einova products are covered by our limited warranty.

  • For personal/consumer use, the warranty period is 24 months from the product's delivery date.
  • For commercial/non-consumer use, the warranty period is 12 months from the product's delivery date.

If you believe your Einova product is defective, fill out the form below to open a warranty claim and initiate the replacement or refund process. You will be asked to provide proof of purchase, as well as photos, screenshots, or videos showing the defect and product malfunction. This proof is still required even if the Einova product was a gift.

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