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Free standard shipping over $70

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Everything you need to know about our store policies, in one place.

Shipping

Shipping methods and times

Contiguous US states and the District of Columbia

Fedex Ground

Fedex estimated delivery times

Military APO/FPO/DPO destinations*

USPS

USPS estimated delivery times

Alaska, Hawaii and Puerto Rico

USPS

5 - 7 business days

Canada

Fedex International

4 - 5 business days

*The recipient's name, rank, unit, and the APO/FPO/DPO address with 9-digit ZIP code must be entered at checkout. Learn how to format an APO/FPO/DPO address on the USPS website.

Shipping costs

Shipping is free for orders over $70 within the contiguous US, and for all military APO/FPO/DPO destinations regardless of amount.

For orders less than $70, shipping costs will be added to the indicated price and will be calculated according to the type and quantity of products ordered and the destination.

All destinations to Alaska, Hawaii and Puerto Rico have a $22 flat rate.

All Canadian destinations have a $43 flat rate.

Shipping Restrictions

Please enter a residential or business street address at checkout. We cannot ship to P.O. boxes.

Power banks can only be delivered within the contiguous US. Unfortunately, we're not able to ship these products to Canada, Alaska, Hawaii or Puerto Rico at this time.

How to track your order

Once your order has been handed over to the courier, you will receive an email with the tracking number. You can then enter this number on the Fedex or USPS website to track your shipment.

Returns

Return policy

Consumers have the right to return undamaged and unused products within fourteen (14) days of delivery. Please contact Einova Customer Care at support@einova.com within the specified time frame. Used or damaged products will not be accepted for return.
Refunds will be made within fourteen (14) days of notification of the exercise of the right of withdrawal in accordance with the conditions set out in the Terms and Conditions.

Payments

Accepted methods of payment

PayPal, PayPal Checkout, credit card (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Amazon Pay and Affirm.

Discounts for military personnel, first responders and healthcare workers

We're proud to offer an exclusive discount to military personnel, healthcare workers, first responders and government employees through our partnership with GovX. Trusted by more than 7 million members and over 2,000 brands, GovX instantly and securely verifies your eligible status online.

This discount may be redeemed by:

  • Active, retired and veteran service people of the Air Force, Army, Coast Guard, Marines, Navy or National Guard and their families, including military academies;
  • Local, state and federal law enforcement officers and first responders, including city police departments, state police & highway patrol, sheriff's departments, and correctional facilities, the Department of Justice, Homeland Security, US Capitol Police and others;
  • Full-time or volunteer firefighters for agencies including municipal fire departments, the National Parks Service, the US Forest Service and the Bureau of Land Management;
  • Emergency medical personnel and healthcare workers including paramedics, emergency medical technicians (EMTs), registered nurses (RNs), trauma nurses, nurse practitioners, hospital physicians, PAs, technicians and other staff
  • Full-time federal, state and local US government employees.

How to access the GovX discount

Log in to your GovX ID account at checkout to retrieve your discount code. If you don't have an account yet, create a GovX account for free. There is no limit to the number of times you may apply your discount.

Warranty

Warranty policy

All Einova products are covered by a 1-year limited warranty from the date of purchase, with the exception of the Classic Stone and Polaris 140W, which are covered by a 2-year limited warranty.

If you believe that your Einova product is defective, contact our Customer Care team at support@einova.com to initiate the replacement or refund process.

You may be asked to provide proof of purchase as well as photos, screenshots or videos showing the defect and product malfunction in order to proceed with the replacement or refund. This proof is still required when the Einova product was a gift.

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